FAQ

Bokea is designed to work in harmony with IKEA® products, not to compete against them. We focus on enhancing what really matters—the appearance of your cabinetry—by offering creative alternatives that IKEA® does not provide. Our product range includes custom fronts, side panels, kickplates, trims, and accessories available in a variety of designs and patterns.

While IKEA® provides the foundational elements like cabinets, hinges, aluminum drawer rails, legs, and baseboards, Bokea specializes in the aesthetic enhancements. Our baseboards, for example, are designed to screw directly onto IKEA®'s, ensuring seamless integration. This synergy allows us to provide a more personalized and elevated look for your home interiors.

To learn more about how Bokea and IKEA® work together to transform your space, visit our information page titled

Bokea + IKEA®?

Yes, IKEA® offers the flexibility for customers to purchase cabinets without the fronts. We appreciate this option provided by IKEA®, as it allows customers the freedom to customize their cabinetry solutions according to their specific needs and preferences. By purchasing cabinets separately, you have the flexibility to choose custom fronts from Bokea or other suppliers to achieve the desired look for your space. This flexibility empowers you to create a personalized and unique interior design that suits your style and requirements.

Working with Bokea is designed to be simple and efficient. Here’s how our process typically works:

1. Planning: Start by measuring your space or obtaining measurements from IKEA® for the cabinets you intend to purchase. Decide on the design and style of fronts, panels, and accessories you want from Bokea.
2. Ordering from IKEA®: Purchase the necessary structural components like cabinets, hinges, and hardware from IKEA®. These items form the base of your cabinetry.
3. Customizing with Bokea: Order your custom door and drawer fronts, cover panels, trims, kickplates, and any additional accessories from Bokea to match your style and specifications. Our products are designed to seamlessly integrate with IKEA® items, enhancing the overall look and functionality.
4. Delivery and Installation: Once all items are received, you can either install them yourself or use professional services. For those who need installation help, Bokea offers resources and can connect you with certified installers through our network.
5. Support: Throughout the process, our team is available to assist with any questions or support needs, from initial design decisions to final installation tips.

For additional resources and guidance, be sure to check out our special information page and blog. These platforms offer valuable tips, avoid common pitfalls, and provide detailed explanations to make your experience as smooth as possible.

Shopping on Bokea’s e-commerce platform is designed to be user-friendly and efficient, offering two convenient shopping methods to cater to different preferences:

• Catalog Shopping: If you know exactly what you want, our catalog shopping option allows for a quicker and more direct shopping experience. You can easily browse our product catalog, select your items, and add them to your cart.
• Step by Step experience: For those who prefer a more guided approach, our Discovery Mode takes you through the shopping process step by step. This method helps you explore our range of products in a structured way, ensuring you consider all necessary aspects and options as you build your cart.

Both methods are tailored to provide a seamless online shopping experience, allowing you to customize and purchase your cabinetry solutions directly from the comfort of your home.

Yes, Bokea fronts are meticulously pre-drilled to ensure seamless integration with IKEA's cabinet systems. Our products are designed to fit perfectly with the SEKTION, PAX, BESTA, and the pre-SEKTION 2015 AKURUM systems (collection). This precise pre-drilling guarantees not only a perfect fit but also simplifies the installation process, making it easy for you or your installer to achieve a professional and cohesive look. 

 

Yes, at Bokea, we have a custom section where you can order finish panels, doors, and drawers tailored to any size. This service allows you to achieve a personalized look and ensures that each component fits perfectly according to your unique space requirements. It's ideal for those who are looking to customize their home with a bespoke finish that meets their specific design needs.

Currently, Bokea does not offer specific collections for bathrooms. However, customers can use SEKTION® frames to create any type of bathroom furniture or vanity. This flexibility allows for tailored solutions to meet your bathroom design needs.

For a successful cabinetry project, you'll need to purchase certain items from both IKEA® and Bokea:

Items to buy from IKEA®:

• Cabinets: The structural base of your setup.
• Hinges and Drawer Hardware: Essential for the functionality of doors and drawers.
• Cabinet Legs: Necessary for supporting and leveling your cabinets.
• Plinths: Our plinths are designed to screw directly onto the ones from IKEA®, ensuring a seamless fit.

Items to buy from Bokea:

• Door and Drawer Fronts: Custom fronts to enhance the aesthetic of your IKEA® cabinets.
• Cover Panels: These panels ensure a finished look by covering exposed cabinet sides.
• Filers: Used for detailed finishing touches around the cabinets, particularly to fill the space between the wall and the cabinet.
• Kickplates: Protect and conceal the space under your cabinets.
• Accessories: Additional elements to complete and personalize your project.

This division of purchases will ensure you have all necessary components for a cohesive and functional cabinetry setup.

To further assist you in understanding and managing your cabinetry project, we've prepared a blog filled with helpful articles and tips. Whether you're a first-time buyer or a seasoned renovator, our blog provides valuable insights to help you achieve the best results with your Bokea products.

You can access our blog by visiting ''Your IKEA® shopping list : What not to forget ?''.

To assist you in avoiding common mistakes during the ordering process, we have created a special page on our website. This resource provides valuable tips and guidance to ensure a smooth and successful experience with your Bokea products.

You can access this page by visiting ''Your IKEA® shopping list : What not to forget ?'' for detailed information and practical advice. This tool is designed to help you make informed decisions and achieve the best possible results for your project.

Yes, we have a showroom located at Château Saint-Ambroise in the Saint-Henri neighborhood of Montreal. Visits are by appointment only, allowing us to provide personalized attention during your visit. To schedule your appointment, please click here ''Showroom''.

What if I am too far away to visit the showroom?

If visiting our showroom is not feasible due to distance, we can send you larger samples (12" x 15") to help you make your decision. This allows you to see and feel the quality of our materials from the comfort of your own home. Please contact us to request samples and discuss your specific needs.

Yes, at Bokea, we require full payment upfront to validate your order and begin production. Since we manufacture each order to your specific requirements, we do not carry inventory like IKEA®, allowing us to avoid waste and ensure that every product is made to order and meets our high standards of quality.

• Credit Cards: We accept major credit cards including Visa, MasterCard, and American Express.

• Bank Transfers: If you prefer to pay by bank transfer, we will provide you with the necessary details after your order is completed. Please note, your order will be processed once we receive the full payment.
• Financing: Additionally, we offer financing options through Affirm, allowing you to manage payment that suit your financial situation.

More details about financing : ''Affirm''

Yes, we offer samples in two sizes: 5" x 6" and 12" x 15". Please note that these samples are non-refundable. Additionally, sample handles and any sample are considered a final sale due to the costs associated with return shipping.

Get samples : ''Samples''

We provide different warranties for various products to ensure satisfaction and durability:

• Laque and Wood Collection: Doors, drawer fronts, and panels come with a two-year warranty covering any material or manufacturing defects under normal use.
• Polymer collection: A ten-year warranty from the date of purchase is offered, ensuring long-term reliability.
• Handles: These are covered by a two-year warranty for normal use, protecting against defects.
• Samples: Please note that samples are not covered under warranty.
• Countertops: Countertops are subject to the warranties provided by both the installer and the manufacturer, which may vary in conditions and durations.

These warranties reflect our commitment to quality and customer satisfaction.

It is recommended to consult our page '' Terms of use '', you will find the details of our guarantees.

When it's time to place your order, our dedicated design team will ensure that all your needs are met. They will assist you throughout the ordering process, providing guidance and ensuring that every detail of your specifications is addressed. This personalized service is part of our commitment to delivering excellence and satisfaction with every Bokea product you purchase.

We offer a home consultation service for those looking for a turnkey solution. The cost of this service is $450; however, upon placing an order, we will reimburse $250. During the visit, we will discuss your needs and connect you with qualified installers, if needed, to ensure your project is carried out smoothly. This service is ideal for those seeking comprehensive management of their project.

More details : ''Home Consultation''

Yes, that option is available. For $90, we can take your sketch or AutoCAD technical plan and handle the creation of both your IKEA® and Bokea shopping carts, providing you with a complete solution.

More details : ''Convert to IKEA® Plan''

Absolutely! If you already have your final IKEA® plan, we can prepare your Bokea shopping cart for $45. You will receive all the necessary Bokea items to complete your project.

More details : ''We create your Bo cart''

While Bokea does not directly hire installers, we offer a supportive solution to facilitate your installation needs. We have established a compliance certification program for installers to ensure they meet our standards of quality and service. If you need installation services, simply contact us, and we will help connect you with certified installers in your region. This program is designed to make the installation process easier and more reliable for our customers.

If you're interested in becoming an installer for Bokea products, please contact us to find more information and submit your application. The availability of positions may vary depending on the demand in your specific region.

As an architect, designer, or contractor, there are additional benefits to partnering with us, including access to our exclusive product lines and special pricing. If you're interested in becoming a Bokea expert and offering our home consultation services in your area, please contact us to learn more and apply. The opportunity to join our team depends on your location and our current needs in that region.

Yes, we provide a home consultation service where a Bokea expert will visit your home. During this visit, our expert will design your space and take measurements. This personalized service ensures that your unique needs are met with precision and care, facilitating a seamless integration of our products into your home.

At Bokea, we are committed to delivering the highest quality in every product we offer. Our products are crafted using top-grade materials, ensuring durability and longevity. Each piece undergoes rigorous quality control processes to meet strict standards before it reaches you. We utilize advanced manufacturing techniques and work closely with experienced craftsmen to guarantee that our products not only meet but exceed industry quality standards. Whether it's our custom door fronts, panels, or hardware, you can expect exceptional craftsmanship and a flawless finish that enhances the aesthetics and functionality of your space.

We are proud to inform you that all our products are high-end.

Wood:

All our fronts in this collection are source in the northern region of Canada. We only select the best quality of wood to make sure that our product will keep its glow and sturdiness overtime. Same goes for our veneers. Our high-end finishes are applied on carefully sanded wood panels that produce a hard and durable finish.

Laquer:

All our fronts in this collection are made with HDF (High density fiberboard) instead of MDF. This choice of panel makes our fronts harder to chip or tare down with normal use. Our high-end lacquer is applied on a carefully sanded panel that produce a hard and durable finish.

Polymer:

All our fronts in this collection are made with HDF (High density fiberboard) instead of MDF. This choice of panel makes our fronts harder to chip or tare down with normal use. Our high-end polymer is applied on a carefully sanded panel that produce a hard and durable finish.

Additionally, we are excited to introduce the upcoming Karisma® wood imitation collection from Tafisa®. We also accept special requests for Fenix®,Sublime® and Lumia® materials, available upon demand. These options provide flexibility and innovative solutions for your custom projects.

Bokea is proud to offer a selection of five high-quality woods in our collection, each chosen for its unique characteristics and beauty:

• White Oak: Known for its durability and beautiful grain, white oak is a popular choice for a timeless look.
• Walnut: Walnut is valued for its rich, dark color and fine grain, making it a luxurious choice for any setting.
• Red Oak: Similar to white oak but with a more pronounced grain, red oak offers a slightly redder tone and robust durability.
• Maple: Maple is celebrated for its light color and smooth grain, making it ideal for contemporary designs.
• Birch: Known for its light color and fine grain, birch offers excellent durability and a subtle, clean aesthetic.

Each type of wood in our collection is selected to provide our customers with the best options for their custom projects, ensuring quality and satisfaction.

Bokea offers a diverse selection of 12 unique designs, all of which are available in our wood and lacquer collections. This variety ensures that you can perfectly match your design choice with the desired material for a cohesive look in your space. For our other material collections, it is important to check which designs are compatible. Please contact us or consult our product details page to validate which designs can be matched with different materials, ensuring you make the best choice for your project.

Bokea offers a diverse palette of finish options across our collections to cater to your design preferences:

• Wood Collection: Our natural wood collection is available in two additional finishes, allowing you to choose the perfect tone to complement your space.
• Lacquer Collection: Available in 12 standard colors. Additionally, for a limited time, we are offering all Benjamin Moore colors at no extra cost, providing you with an expansive range of custom color options.
• Polymer Collection: Available in 12 finishes, our polymer products offer versatility and durability, making them suitable for a variety of design needs
• Faux Wood Collection: This collection offers 14 finishes, mimicking various wood grains and colors to deliver the aesthetic of real wood with the benefits of enhanced durability and maintenance.

Bokea’s Wood Collection offers natural beauty with versatile finish options:

• Finished: Available in three distinct finishes, our pre-finished wood options allow you to choose the perfect tone to seamlessly complement your interior design.
• Unfinished: For those who prefer a custom approach, we also offer our wood products without any finish. This option allows you to apply your own stain or finish, giving you complete control over the final appearance to match your specific style and decor needs.

This flexibility ensures that you can achieve the exact look and feel you desire for your cabinetry, making each piece uniquely yours.

Yes, we offer shelves that are crafted following the same meticulous process as our fronts. Our shelves are available in matching veneers and colors to ensure a perfect harmony with our cabinet fronts. Additionally, we have partnered with Hovr® to provide their innovative floating shelf brackets. These brackets are made from strong aluminum, are easy to install, and can support up to 300 pounds, combining functionality with a sleek, modern look.

All of Bokea's fronts are proudly designed and 100% manufactured in Quebec, Canada. Additionally, approximately 95% of the wood used in our products is sourced from Quebec, with the remaining 5% sourced from Ontario. We are deeply committed to supporting local craftsmanship and upholding the highest quality standards in every piece we produce. This dedication to excellence reflects our pride in Canadian manufacturing and ensures that our customers receive top-quality products that are crafted with care and precision.

Yes, Bokea provides custom-made panels for a variety of applications, whether it's for finishing the ends of a kitchen island or for bespoke projects. We offer panels in several styles including slab, shaker, or any of our existing designs. You can specify the dimensions of your panels down to 1/8 of an inch to ensure a perfect fit. For more details and to enter your measurements, please visit our custom size page.

Yes, we deliver throughout North America. Delivery fees naturally apply and will vary based on your location. This allows us to extend our reach and ensure that more customers can enjoy our quality products, regardless of where they are situated.

Delivery times vary depending on the type of product ordered. For full details, please refer to our Delivery page.

The buyer will be contacted by phone 48 hours prior to delivery to schedule the specific day and time. If there is a need to change the delivery address, please inform us as early as possible at Info@bokea.co.

It is crucial to notify us of any changes before the scheduled delivery. Failure to do so may result in an additional delivery fee of $90 being applied. This policy ensures that we can manage deliveries efficiently and avoid unnecessary delays or costs.

Yes, you can select a specific delivery date and time. Once your order is ready for shipment, our carrier will send you an email. Please wait for this contact, and then you can directly inform the carrier of your preferred delivery schedule. This process ensures that your delivery preferences are accommodated as conveniently as possible.

For detailed information or to arrange for our White Glove service, please contact us directly. Our team is ready to assist you with any requests related to this premium service, ensuring your delivery and installation are handled with utmost care. Please note that additional fees apply for this service. You can reach out via email. We look forward to making your experience as convenient and seamless as possible.

Bokea's White Glove service is designed to provide an enhanced delivery experience. This premium service includes not just the delivery of your items, but also their placement and installation inside your home, whether it's on the ground floor or on an upper floor. For example, if you require delivery to a specific room or need the items brought upstairs, our White Glove service team will handle these requests. This service is perfect for customers looking for convenience and minimal disruption during the installation of their Bokea products.

For detailed information or to arrange for our White Glove service, please Contact us directly.

Upon receiving your order, it is crucial to carefully inspect the condition of the boxes. If you notice any damage during this initial inspection, please inform the delivery person immediately and take photos of the damaged boxes before opening them. Additionally, it is important to notify us of any damage within the first 24 hours. This documentation will assist in resolving any issues quickly and ensure that we can take appropriate action to address your concerns.