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Production timelines
All our orders are custom-made according to the following timelines:
Quebec and Ontario
• Laminate Collection: 30 business days
• Polymer Collection: 30 business days
• Wood Collection (satin finish): 30 business days
• Wood Collection (stained finish): 40 business days
• Lacquered Collection: 40 business days
• Wood Collection with vertical grain over 44 inches (e.g.: large island panel): 40 business days
Rest of Canada and the United States
• Laminate Collection: 30 business days
• Polymer Collection: 30 business days
• Wood Collection (satin finish): 30 business days
• Wood Collection (stained finish): 40 business days
• Lacquered Collection: 40 business days
• Wood Collection with vertical grain over 44 inches (e.g.: large island panel): 40 business days
New delivery process
To simplify scheduling and provide you with greater flexibility, our delivery process has been updated.
How it works:
• When your order is ready to ship, you will receive an email containing a scheduling link allowing you to select your delivery date.
• The available dates reflect the carrier’s availability.
Important information:
• Production timelines correspond to when your order is ready to ship, not the delivery date.
• Delivery is not scheduled automatically: you must select your delivery date using the link provided.
• The scheduling link may be sent slightly in advance or on the same day your order becomes ready.
• Depending on the carrier’s availability, time slots may be offered as early as the next day or within 1 to 2 days.
Delivery timelines by region
Delivery availability may vary depending on your location and the carrier’s schedule at the time you receive your scheduling link.
Typical delivery timeframes are as follows:
• Greater Montreal: 1 to 4 business days
• Rest of Quebec: 1 to 4 business days
• Ontario: 2 to 4 business days
• Rest of Canada: 5 to 7 business days
• United States: 7 to 14 business days
Important information
• For mixed orders, the longest production timeline applies to the entire order.
• Orders are not delivered in multiple shipments to ensure quality and efficient logistics.
Lead Times, Delivery & Storage Policy
Manufacturing lead times vary depending on the collection and products selected. The lead time applicable to your order will be communicated to you upon order confirmation.
By placing an order with Bofronts, the customer acknowledges that they must be able to receive their order once it has been declared ready. Manufacturing lead times may vary depending on the products ordered, and the customer remains responsible for planning their project accordingly.
Once your order is ready for delivery or pickup, Bofronts will send you a readiness notification along with a link to select your preferred delivery date.
The customer must reserve or confirm their delivery date within 72 hours of receiving the readiness notification.
Any order remaining in our warehouse more than 72 hours after the readiness notification may be subject to storage fees of $50 per day.
Delivery and shipping
At Bofronts, all orders are shipped on full pallets to ensure product protection.
• Most pallets measure at least 48” x 96” (122 cm x 244 cm)
• Pallets may be heavy and bulky
Some smaller orders may be shipped:
• On smaller pallets
• Or via standard courier services (Canada Post, FedEx, Purolator), when possible
We work with carriers specialized in residential delivery capable of servicing:
• Dense urban areas
• Residential streets
• Condos and restricted-access buildings
• Remote regions
The trucks used may vary (26, 48 or 53 feet) and cannot be guaranteed in advance.
Delivery options
1. Standard delivery – Curbside Delivery
• Delivery at the curb or sidewalk
• The carrier contacts you 24 to 48 hours in advance
• The driver is alone and uses a liftgate when possible
• Moving the items inside is your responsibility
• Please ensure you have assistance on site
2. Threshold delivery – Threshold Delivery
• Delivery at ground level (driveway, entrance, garage, patio)
• The carrier contacts you 24 to 48 hours in advance
• The pallet remains closed
• Access requirements: flat surface, no steps, minimum 48” width
3. Premium delivery – White Glove Delivery
• Unloading and placement of items in the designated room
• The carrier contacts you 24 to 48 hours in advance
• Packaging materials are removed
• Does not include installation
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Delivery cost
The cost is determined based on:
• Delivery address
• Selected service type
Your assigned designer will confirm the exact rate before order confirmation.
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Condo deliveries and restricted areas
• You must inform Bofronts in advance if the address is a condo or restricted-access location
• Customers are not allowed to enter the truck to assist
• If the pallet cannot fit through access points, a White Glove service or on-site handling must be arranged
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Packaging removal
• Included only with the White Glove service
• Not included with Curbside and Threshold deliveries
• Installation-related waste is not removed
• In dense urban areas, removal depends on the carrier’s ability to park and load safely
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Additional fees – the following costs are the responsibility of the client:
• Second delivery attempt
• Incorrect address
• Storage fees
• Remote areas or difficult access
• Large Item Deliveries (Over 96"): Orders including items longer than 96 inches result in pallets exceeding 8 feet in length, which cannot be lowered to the ground or unloaded using a liftgate (the mechanical platform located at the back of the truck used to lower pallets to ground level). The client must therefore arrange the necessary equipment or manpower to receive the merchandise directly from the truck. Additional delivery fees apply for this type of order within Quebec, Ontario, the rest of Canada, and the United States.
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In case of damage
1. Take clear photos of the pallet and any damage
2. Report and note the damage on the delivery slip
3. Send photos to support@bofronts.com within 72 hours
4. Keep all items and packaging until the claim is resolved
⚠ Bofronts Tip:
Make sure your space is ready to receive the pallet, that access is clear, and arrange for assistance on delivery day to avoid any delays or additional fees.