My Projects
To access your project list, please create an bofronts account.
Terms of Use
Preconditions
The warranties, exclusions, and conditions outlined below apply exclusively to the original purchaser of Bofronts products and services. The warranty is non-transferable and remains valid only for as long as the original purchaser owns the product.
As the original purchaser, you are responsible for verifying the quality and accuracy of the products upon delivery, including their condition, dimensions, finish, and suitability for the intended application.
Services
Bofronts services, including plan creation and basket preparation, are intended to support and accompany a project carried out by a building professional or by the client.
Bofronts is not responsible for:
- Errors resulting from measurements provided by the client;
- Non-compliant dimensions when the required technical information or specifications were not provided in advance;
- Modifications made after the service has been completed or the order has been placed;
- Kitchen installation or installation management;
- Damage occurring during installation;
- Incorrect application or interpretation of an installation plan; or
- Modifications made to products or materials after delivery.
Each service includes an initial video consultation at the beginning of the project. For planning services, a second consultation may be scheduled when necessary.
Significant changes to a plan or basket after the service has been completed require the purchase of a new service.
Planning and basket preparation services are non-refundable. Bofronts carts are not firm offers, and item availability and prices may change without prior notice.
Product Orders
All product orders are final. No refunds or exchanges are permitted for errors related to measurements, product selection, finish, design, texture, grain, or grain orientation.
We strongly recommend ordering samples before placing an order to confirm the desired color, finish, texture, and overall appearance. Wood samples can be ordered with any of our available finishes.
Wood Products
Each wood product is unique. Natural variations in grain, pattern, color, and texture are inherent to the material and are not considered defects. Bofronts cannot guarantee an exact match between products made from the same wood species or between separate orders.
To minimize variations in color and appearance, we recommend ordering all wood products for a project at the same time.
Unless otherwise specified, wood products are manufactured without grain matching. Grain matching is available at an additional cost for eligible models. Please contact support@bofronts.com for more information.
Framed doors cannot be produced with matched grain.
Unfinished wood products must be properly finished before use. Bofronts cannot guarantee the final appearance or performance of an unfinished product once it has been altered, sanded, stained, painted, or otherwise finished by the client. Please refer to the applicable warning document for additional information.
Lacquer Finishes
Bofronts offers lacquer finishes in all Benjamin Moore shades. For HDF projects, slight color variations of approximately 1–2% may occur in opaque lacquer finishes.
A color sample may be ordered for verification. Samples are subject to an additional fee of $100 and a 15-business-day lead time.
The typical gloss level of our products ranges from 5% to 10%. Solid-color lacquer finishes coated with a water-based varnish typically have a gloss level of 15% to 20%.
Once products have been delivered, Bofronts does not warrant scratches or other damage caused after delivery. For optimal results, follow all provided drying and care instructions.
Polymer Products
Polymer products are covered by a 10-year warranty, subject to the exclusions outlined in this warranty.
The warranty does not cover damage resulting from:
- Misuse or abuse;
- Improper installation;
- Unauthorized modifications or alterations;
- Inadequate storage; or
- Exposure to temperatures above 85°C.
Manufacturing Tolerances
Minor variations resulting from the manufacturing process are considered normal and within industry standards.
Exterior dimensions may vary by ±3/64 in.
The following warping tolerances are considered acceptable:
- Up to 3/16 in for doors less than 29 15/16 in high;
- Up to 1/4 in for doors less than 45 in high; and
- Up to 3/8 in for doors over 60 in high when equipped with an additional cross rail.
For 45-degree joints, a maximum gap of 0.010 in over one-third of the joint length is considered acceptable.
Doors Over 60 Inches
Doors over 60 in high are not covered by Bofronts' conventional warranty against warping.
This exclusion does not limit any applicable statutory warranties.
Large Frame Doors
For frame doors over 42 in high, including Shaker, 5-piece, Slim, and Traditional models, an additional cross rail is automatically included to improve long-term stability.
The cross rail is billed separately at $35.
The client may request that the cross rail be removed. However, removing the cross rail increases the risk of warping or deformation. By requesting its removal, the client acknowledges and accepts this increased risk.
Any request to remove the cross rail must be explicitly approved by the client.
Custom Products, Natural Variations and Final Sale
Nature of Products
All products sold by Bofronts are custom-made specifically for each client, according to the dimensions, materials, finishes, and specifications selected at the time of order.
Due to the fully customized nature of these products, all sales are final once production has begun. No returns, exchanges, cancellations, or refunds will be accepted after production has started. Products cannot be recovered, reused, or resold.
Conditions applicable to modifications or cancellations prior to the start of production are outlined in the section Order Modifications and Cancellations. Once production has begun, the sale becomes final.
Natural Materials and Variations
Wood and other natural materials have inherent variations, including but not limited to grain, texture, tone, knots, patterns, and visual contrast.
These variations are normal, unavoidable, and an integral part of natural materials. They do not constitute a defect, manufacturing error, or non-conformity and are not covered under warranty.
Images, samples, reference photos, marketing content, or visuals presented on the website, social media, or during meetings are provided for illustrative purposes only. They demonstrate the general style, color, and finish and do not guarantee an identical result across an entire project or between different orders.
Finish, Appearance and Visual Expectations
A finish, including but not limited to matte, satin, or lacquered finishes, does not alter the natural structure or grain of the materials.
The final appearance of the products may vary depending on lighting, environment, installation, orientation, project context, and conditions of use. Subjective expectations or comparisons with inspiration images from external platforms, including Pinterest, Instagram, or other media, cannot serve as grounds for a claim, product refusal, or request for a refund.
Post-Delivery Adjustments
Minor adjustments, insertions, corrections, or interventions required to complete the installation are a normal part of a custom project.
These adjustments do not constitute grounds for returns, product refusal, payment disputes, or refunds.
Acceptance of Terms
By placing an order, the client confirms that they have read, understood, and accepted without reservation all of these terms and conditions, including those related to custom products, natural material variations, and final sale.
Countertop Purchase
The warranties related to countertops are provided by the installer and the manufacturer.
Delivery | To learn more about our delivery, please refer to our Delivery page.
Free shipping on orders over $15,000 USD is available in major urban areas only and includes standard curbside delivery. Alaska, Hawaii, and Puerto Rico are excluded.
The buyer will be contacted 48 hours before delivery to schedule a date and time. If the delivery address changes, please notify us promptly at support@bofronts.com.
Failure to notify us of an address change prior to delivery may result in an additional delivery fee.
Delivery Times
To learn more about our delivery lead times, please refer to our Delivery page.
All delivery timelines mentioned on our website, in the chat, in automated emails, automated communications, promotional emails, advertisements, organic posts, or any other communication channel are provided for informational purposes only and do not constitute a contractual commitment from Bofronts.
Given the nature of our industry, our products rely on demanding processes and a specialized supply chain. Certain collections, such as those made from solid wood, wood veneers, or hand-painted products, require complex finishing steps that are time-consuming and highly meticulous. Other collections, even those without finishing, also depend on the expertise of specialized suppliers and on a supply chain over which we have no direct control.
We make every effort to meet the indicated timelines and to minimize the impact of potential delays. If a delay is anticipated or confirmed, you will be notified as soon as we have the relevant information.
Payment
Payments can be made on our site by bank transfer or credit card. The production of your order will not begin until full payment is received.
Promotion Restrictions
Our promotions cannot be combined. It is not possible to combine two promotions or to apply an additional discount to an existing promotion.
All promotions or discounts mentioned on our social media platforms or in our promotional emails are exclusively reserved for new clients. If you have previously contacted us, you are considered an existing client and therefore are not eligible for these offers.
Additionally, all promotions are only applicable to orders with a minimum value of $5,000. Bofronts reserves the right to verify client eligibility before applying any promotion.
Bofronts Accredited Professionals
Professionals accredited by Bofronts are independent individuals or companies, verified for their initial compliance and post-intervention service quality.
Bofronts is not responsible for the services offered or the work performed by these professionals. It is the client's responsibility to ensure that professionals recommended by Bofronts have the necessary qualifications and accreditations.
After-Sales Service
Bofronts is committed to delivering products without manufacturing defects. Despite our rigorous inspections, a defect may occasionally escape our quality control.
Any manufacturing defect must be initially reported within 72 hours of receiving the product, with final confirmation submitted within a maximum of 30 days. This ensures that any issues, particularly with wooden products, are documented early on.
If further issues arise within the warranty period, this initial documentation will support the warranty claim. After this period, breakages unrelated to manufacturing defects will be considered normal wear and tear.
It is crucial to inspect each product upon delivery. You are responsible for checking the condition of packages upon receipt and reporting any damage immediately to the delivery person.
Order Modifications and Cancellations
Within 24 hours following the order: Modifications or cancellations are free of charge.
From 48 to 72 hours after the order: Modifications are possible with a $50 fee. Cancellations are subject to a $200 fee, excluding taxes.
After 72 hours: No cancellation is possible.
To add items to your order, a new order must be placed. The delivery times mentioned on the website will apply to this new order.
For any changes, contact us promptly at support@bofronts.com with your order number and personal information.
Warranties
Wood Veneer Doors, Fronts, Panels (Slab, Grip, Pull, Stripe, Mini Stripe, Wave, Round, Square): 2-year warranty for material or manufacturing defects under normal use.
Solid Wood Doors, Fronts, Panels (Shaker, 5-piece, Traditional, Slim): 1-year warranty against material or manufacturing defects under normal use.
Polymer Products: 10-year warranty from the date of purchase.
Laminate Products: 5-year warranty from the date of purchase.
Handles: 2-year warranty for normal use. Samples are not guaranteed.
Countertops: Warranties are provided by the installer and manufacturer, with varying conditions and durations.
IKEA Products
Bofronts supplies cabinet fronts and related products compatible with IKEA systems but does not distribute IKEA products.
Bofronts is not responsible for unforeseen changes, modifications, discontinuations, or other changes made by IKEA that may affect compatibility or installation.
Statutory Warranties
Nothing in these terms limits or excludes any statutory warranties that may apply under applicable law.
Cybersecurity
Bofronts is committed to protecting the confidentiality of your information. We are not responsible for unauthorized use of your data by third parties.
If you suspect misuse, notify Bofronts immediately so that appropriate steps can be taken to restore data security and integrity. Bofronts may, upon request, share your information with accredited professionals.
By providing your email address when purchasing samples, creating an account to save your project, or scheduling any meeting through Calendly, you consent to receive information and offers from Bofronts. You may unsubscribe from these communications at any time.